Privacy Policy
FLIPCAUSE PRIVACY POLICY
Last Updated: May 20, 2024
Flipcause respects your right to privacy. This “Privacy Policy” explains what information of yours will be collected when you use Flipcause.com (the “Website”) and related services (the “Service”), how the information will be used, and how you can control the collection, portability, correction and/or deletion of information. We will not use or share your information with any third parties except as described in this Privacy Policy. This Privacy Policy forms part of the Terms of Use located at https://flipcause.com/terms (as applicable the “Agreement”). From time to time, we may modify the Privacy Policy described on this page in accordance with the Terms of Use. Any capitalized terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.
1. CONSENT
By using the Service or allowing someone to use the Service on your behalf, you are consenting to our collection, use, disclosure, processing, transfer and storage in accordance with this Privacy Policy of any Personal Data or other information received by us as a result of such use.
2. PRIVACY POLICY LINKS
We make an effort to provide a link to this Privacy Policy in the footer of every page on our websites, including those pages on which Personal Data is collected, and to make it available in all of our software.
3. INFORMATION WE COLLECT
When you interact with us through the Service, we may collect Personal Data and other information from you, as further described below:
3.1. “Personal Data”:
(i). Flipcause Account Holders: We collect Personal Data from you when you voluntarily provide such information to the Service, such as when you register for access to the Service as an Account Holder, contact us with inquiries, respond to one of our surveys or use certain services. The Personal Data we may collect includes without limitation your name, address, email address, phone number and other personally identifiable information. In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Flipcause Account Holders agree to not abuse other Users’ personal information as outlined in the Flipcause Terms of Use. Abuse is defined as using personal information for any purpose other than those explicitly specified in the Account Holder’s Campaign or is not related to fulfilling delivery of a product or service explicitly specified in the Account Holder’s Campaign. Account Holder’s never receive Supporters’ credit card information.
(ii). Supporters and other non-Account Holders: We collect Personal Data from you when you voluntarily provide such information to the Service (including event registration pages within the Service), such as when you register for access to the Service (whether as an Account Holder or otherwise), donate to a Campaign, register to volunteer your time to a Campaign, register for a Campaign event, use text to give service by sending a message to us from your phone, contact us with inquiries, respond to one of our surveys or use certain parts of the Service. The Personal Data we may collect includes without limitation your name, address, email address, zip code, and other personally identifiable information. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. If you donate or buy paid event tickets, we may collect financial information from you (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. Credit card data is never stored anywhere on our servers. Additionally, Account Holders can set up donation, reward, volunteer, event registration, and other pages to collect virtually any information from Supporters in connection with a Campaign listed on the Service. If a Supporter voluntarily provides that information in connection with registration for an event, volunteer position, reward, or otherwise, it will be available to us and will be held by us in accordance with this Privacy Policy.
3.2. Non-Personal Data:
(i). Non-Identifiable Data: When you interact with the Service, we collect certain personally non-identifiable information (“Non-Personal Data”). The Non-Personal Data we collect includes without limitation Internet Protocol (IP) addresses, internet browser type, other characteristics of your device and software, domain names of your Internet Service Provider(“ISP”), your approximate geographic location, a record of your usage of the Service, the time of your usage and aggregated Personal Data that cannot be used to specifically identify you. We will use this information to monitor and prevent fraud, diagnose problems, and (anonymously) estimate demographic information. Such information, which is collected passively using various technologies, cannot, in and of itself, be used to specifically identify you. We also collect Non-Personal Data (including, without limitation, of the type set forth above) from third parties. The information we collect from third parties may be combined with the information we collect.
4. HOW WE USE YOUR COLLECTED INFORMATION
4.1. Personal Data: We use the Personal Data we collect in a manner that is consistent with this Privacy Policy. We may use the Personal Data as follows:
(i). Specific Reason: If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
(ii). Access and Use: If you provide Personal Data in order to obtain access to or use of the Service or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Service or functionality and to monitor your use of the Service or functionality. For instance, if you supply payment information (e.g., bank account or credit card information) to the Service for donating or processing payments as a Supporter or as an Account Holder, we will use that information to facilitate such purchase or process such payments.
(iii). Internal Business Purposes: We may use your Personal Data for internal business purposes including without limitation to help us improve the content and functionality of the Service, to better understand our Users, to improve the Service, to protect against fraud, identity or address wrongdoing, to enforce our Terms of Service, to manage your Account and provide you with customer service, and to generally manage the Service and our business.
(iv). Marketing: We may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Service that we believe might be of relevance to you.
(v). Account Holder Emails: We allow Account Holders to use our email system to contact Supporters for their current and past Campaigns, events, and volunteer opportunities so you may receive emails from our system that originate with such Account Holders.
(vi). If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.
4.2. Non-Personal Data:
(i). Because Non-Personal Data cannot be used to personally identify you, we may use such information for any lawful purpose.
5. OUR DISCLOSURE OF THE INFORMATION THAT WE COLLECT
5.1. Personal Data:
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer, process or share your Personal Data with certain third parties without further notice to you, as set forth below:
(i). Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Flipcause (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.
(ii). Subsidiaries and Affiliates: We may also share your Personal Data with our subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.
(iii). Agents, Consultants and Related Third Parties: We, like many businesses, sometimes engage other companies to perform certain business-related functions. Examples of such functions include mailing information, order fulfillment, fraud prevention, maintaining databases and processing payments. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
(iv). Account Holders: We process Personal Data of our Account Holders’ end users, Supporters, or employees in connection with our Services to Account Holders, in which case we are the processor of Personal Data. When you purchase tickets, volunteer, register, donate, or submit forms to a Campaign on the Service, you consent to Flipcause providing your Personal Data to the Account Holder of the Campaign.The data provided will be considered Account Holder Data and you consent to Flipcause processing your Personal Data on behalf of Account Holders pursuant to terms set forth in the Agreement. These Account Holders are not bound to treat your Personal Data in accordance with this Privacy Policy. You agree that we are not responsible for the actions of these Account Holders with respect to your Personal Data. It is important that you review the applicable policies of the Account Holder of a Campaign before providing Personal Data or other information in connection with that Campaign. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party, in many cases, the Account Holder, in the first instance to address your rights with respect to such data.
(vi). Legal Requirements: We may disclose your Personal Data if required to do so by law or for national security requirements (including, without limitation responding to a subpoena or request from law enforcement, court or government agency including the Federal Trade Commission whose investigatory and enforcements powers we are subject to) or in the good faith belief that such action is necessary.
5.2. Non-Personal Data:
(i). Because Non-Personal Data cannot be used to personally identify you, we may disclose, transfer or share Non-Personal Data for any lawful purpose.
6. EMAIL AND SECURITY
6.1. By providing your email address to Flipcause, you consent to our using the email address to send you Service-related notices, including any notices required by law. Note that you cannot unsubscribe from update communications about the Service. You can stop receiving Service communications only by closing your Account. We will send you email relating to your personal transactions and will limit the amount of emails sent. We may also use your email address to send you other messages, including changes to features of the Service and special offers. You can unsubscribe from receiving all emails sent through our system. It may take up to 24 hours for us to process an unsubscribe request.You may have to unsubscribe from multiple emails before you stop receiving all communications. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.
6.2. After you opt out of all communications, we will retain your Personal Data and Non-Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. Account Holders who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.
6.3. We may store Personal Data itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. We take what we believe to be reasonable steps to protect the Personal Data provided via the Service from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Service may not be secure. Therefore, you should take exceptional care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data via the Internet.
7. ACCESS TO YOUR INFORMATION
Account Holders may access and update their Personal Data being stored by us by logging in and visiting the Dashboard page. Account Holders may also contact us directly at the address specified below with respect to Personal Data that is not accessible through the Settings page. Supporters and other non-Account Holders can also contact us directly with requests to update Personal Data at the address specified below. We will take reasonable steps to respond to requests relating to Personal Data within 30 days, however, we may reject requests that we find to be unreasonable (i.e., require disproportionate efforts or material changes to our information systems), impractical or abusive (i.e., repetitive requests, requests made in bad faith, requests that would compromise third party information). Note that you may not have access to or the ability to update Non-Personal Data, much of which is held in aggregate form.
8. DELETION RIGHTS REQUEST
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain rare exceptions. Simply send a request for “Deletion of Data” to support@flipcause.com.
Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless one of the following exceptions applies where the information is necessary for us or our service providers to:
(i). Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
(ii). Debug products to identify and repair errors that impair existing intended functionality.
(iii). Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
(iv). Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
(v). Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
(vi). Comply with a legal obligation.
(vii). Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
9. TECHNOLOGY AND SECURITY
9.1. We use a variety of security measures, including encryption and authentication tools, to maintain the confidentiality of your Personal Data. Your Personal Data is stored behind firewalls and is only accessible by a limited number of people who are required to keep the information confidential.
9.2. When you place orders, submit data, or donate through our Service, we use a secure server. To the extent you select the secure server method and your browser supports such functionality, all credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. Regardless of these efforts by us, we cannot guarantee any data transmission over the public Internet is 100% secure.
10. TRANSFER TO THE U.S. OR OTHER COUNTRIES
We currently use datacenter facilities located exclusively in the United States. Your information will be stored and processed in the United States or other countries where we decide to maintain datacenter facilities in the future. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards. For any Personal Information that may be transferred from the European Economic Area, please see the EU Residents section below, including details about our certification.
(i). Flipcause, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Flipcause, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Flipcause, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
(ii). In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Flipcause, Inc. commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Flipcause, Inc. at: legal@flipcause.com
(iii). In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Flipcause, Inc. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.
11. EU RESIDENTS
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”). Please see our EU Privacy Policy Addendum available here: https://flipcause.com/eu-privacy.
12. CALIFORNIA CODE NOTICE
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; to submit such a request, please contact us at legal@flipcause.com. Please see our Privacy Notice for California Residents under the California Consumer Privacy Act available here: Privacy – California Residents
13. CHANGES TO THIS PRIVACY POLICY
The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time by posting the latest version of this Privacy Policy on our websites. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated at the top of this page. Your continued use of the Service after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
Flipcause, Inc.
101 Broadway
Oakland, CA 94607
800-523-1950